Thursday, March 08, 2007
OTRS::Email Management::Trouble Ticket System::Feature List!
OTRS::Email Management::Trouble Ticket System::Feature List!
Web-Interface:
Web-Interface:
- Agent web interface for viewing and working on all customer requests
- Admin web interface for changing system things
- Customer web interface for viewing and sending infos to the agents
- Webinterface with themes support
- Webinterface with Single sign on (e. g. HTTPBasicAuth or LogonTickets)
- Multi language support (Brazilian Portuguese, Bulgarian, Czech, Dutch, English, Finnish, French, German, Italian, Polish, Portuguese, Russian and Spanish)
- customize the output templates (dtl) release independently
- Webinterface with multi attachment support
- easy and logical to use
- MIME support (attachments)
- PGP support
- SMIME support
- dispatching of incoming email via email addess or x-header
- autoresponders for customers by incoming emails (per queue)
- auto convert of incoming html only emails to text/plain (to get it easier searchable)
- email-notification to the agent by new tickets, follow ups or lock timeouts
- follow up check based on references and in-reply-to header
# posted by Dr. Martin Menzel @ 5:31 AM 
